Terms & Conditions
1. General information
Always & Forever Wedding Videography will provide services to the Customer(s), providing the Customer(s) have/has assessed all the risks that may occur.
2. Booking and payment
a. A booking fee of £200.00 is required once a wedding contract is drawn up which will confirm the date and wedding video package requested (non-refundable subject to Paragraph 3.c).
b. A date may only be considered reserved once the deposit has been received and funds are cleared, along with you selecting the check box of the Terms & Conditions on our website. Until that point dates cannot be guaranteed.
c. The full balance is payable at least 14 days prior to the date of your wedding. In cases where a booking has been made within the 14-day period, the full (non-refundable) balance is payable. Failure to pay the final balance within this period will cancel your booking and the full price agreed will become chargeable.
d. Traveling Expenses – All packages include travel expenses. 3. Cancellations
a. Weddings sometimes need to be cancelled. We strongly recommend that all couples take out comprehensive wedding insurance to protect themselves from costs if they need to cancel.
b. The Customer(s) may cancel this booking at any time by giving written or email notice to Wedding Memory.
c. Refunds are only available if it is requested in writing and sent by recorded delivery within seven days of booking only.
d. Cancellation charges are as follows;
1. More than ninety days prior to the date = deposit only.
2. Ninety days to thirty days prior to the date = deposit plus half the remaining cost. 3. Less than thirty days prior to the date = full amount.
d. If Always & Forever Wedding Videography are unable to film your wedding due to unforeseen circumstances, a backup wedding videographer will be provided, where possible. If we cannot provide a backup a full refund will be issued.
4. Filming the day
a. Any variations in the times, dates, or to the planned event that may impact on the booking form should be communicated to Always & Forever Wedding Videography as soon as possible.
b. The Customer(s) must obtain permission to film the Marriage Service and the Customer(s) is also responsible for any fees levied at the various locations, for video licencing.
c. The Customer(s) must also seek permission from any other venue we are filming at, should it be required.
d. Arrangements should be made for all venues to be accessible by Always & Forever Wedding Videography at least one hour and thirty minutes before the time of each event; this is to be arranged by the Customer(s) so that we can capture established shot of the wedding venue.
e. We aim to be discreet whilst filming but in low light conditions additional camera-mounted or free-standing lighting may be required.
f. Coverage will be as the cameraman’s professional expertise determines and no one scene will be determined more important than another. While every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day.
Always & Forever Wedding Videography cannot guarantee coverage of any particular individual or group during the day.
g. We use broadcast quality well maintained equipment, however we will not be liable for any Radio Signal losses, Battery failures, equipment failure and or material defects, which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a refund of all monies paid by the Client(s).
Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will endeavour to produce the best image possible. In the case that a particular segment of the event is either not recorded, partially recorded, or not a part of the final edited film, it is at the sole discretion of Always & Forever Wedding Videography. If something occurred at the wedding that the Client does not want to appear on the final film, the Client must instruct Always & Forever Wedding Videography in writing or email before post production begins.
The Client must provide a safe working environment and is responsible for any damage to our equipment by their guests and will be liable to pay such expenses for replacement or repairs. In restrictive conditions such as rain, extreme temperatures and humidity, adequate shelter must be provided to the videographer.
Always & Forever Wedding Videography would be most grateful if food & refreshments could be provided by the Customer(s) for our videographer(s). It is very important that this be served at the same time as any other food is served to guests, where no filming will be taking place during this time.
6. The Edit
a. Always & Forever Wedding Videography will endeavour to build your film around any special requests made within this booking form, but such requests are not binding instructions. Artistic interpretation cannot be guaranteed but every attempt will be made to comply with the
Customer(s) wishes. Always & Forever Wedding Videography will not be held responsible for scenes not included due to inclement weather or other conditions outside of their control.
b. Any final editing decisions are of the sole discretion of Always & Forever Wedding Videography.
c. Any changes requested on the final copy once sent out, after one month will be subject to a further charge.
d. Additional copies will be supplied at current retail costs.
e. To comply with Copyright law, if a choir or musician performs any music live, then a licence needs to be obtained from the Composer and Publisher of the music (Legislation Copyright Designs and Patents Act 1988 Part II, s.181 et). Composers and Publishers are represented in the UK and Ireland by MCPS. If the music is being played from a CD, record or any other recording, a second licence needs to be obtained from the Record Company. The Record Companies are represented in the UK and Ireland by PPL. CS supply both licences in Paragraph (5.e) as part of this wedding package and this should be communicated to your ceremony organiser.
f. Any loss or damage of material or software (i.e. video and/or audio supplied by the Customer(s) is limited to the cost of the media alone. No consequential loss is accepted by Always & Forever Wedding Videography.
g. If a Customer(s) submits any media to Always & Forever Wedding Videography for inclusion in the film, Copyright clearance is the responsibility of the Customer(s) other than music covered in Paragraph (e).
h. Completion is usually within 8 – 10 months from the date of the event (not including any bank holidays).
Subject to Paragraphs (5.h.1 and 5.h.2) .1. The Customer(s) supplies Always & Forever Wedding Videography all items required to complete the video before the event date. 2. If after 6 months from the date of the event, the items and, or information required to finish the video is not forthcoming, then the service will have expired and an additional fee will be made for any subsequent editing.
7. Acceptance of Goods
a. The Customer(s) shall within seven days from the delivery of goods give written notice to Always & Forever Wedding Videography of any respect in which it is alleged that the Goods do not comply with the Booking Form. Subject to any such notice, the goods will be deemed to comply with the Booking Form in all respects.
a. We keep a master copies of your film in our archives for up to one year. You may order additional copies within this period as required. If you wish to order additional copies after one year, we cannot guarantee that the master will be available.
b. The prices quoted are current at the time of viewing. Always & Forever Wedding Videography reserves the right to change and amend this booking form without notice at which point prices may change.
c. Unless stated in the ‘anything else’ section of this form Always & Forever Wedding Videography retain Copyright of the goods produced from this booking form and are protected by the Copyright and Design act 1988. The Customer(s) hereby allows Always & Forever Wedding Videography to display any media included in this booking form in any form.